Cancellation Policy

This Cancellation Policy is provided for general information. We recommend you have it reviewed by qualified legal counsel before relying on it for your business.

This Cancellation Policy ("Policy") is issued by NetSquad Graphics, a creative studio based in the United States with its registered office at 1905 Rolling Green Ct, Pfafftown, NC 27040, United States ("NetSquad Graphics", "we", "our", "us"). We are a creative studio serving clients in the United States and worldwide on a remote-friendly basis. This Policy forms part of our Terms of Service and should be read together with our Refund Policy. Capitalized terms used here have the meanings given in the Terms of Service.

1. Scope

This Policy explains how you may cancel an engagement with us and what happens to fees, deposits, and work in progress when you do. It applies to two kinds of engagement:

• Project engagements: fixed-scope work such as a brand identity project, a website build, or a defined set of design deliverables, governed by a signed proposal or statement of work ("SOW").
• Monthly retainers: ongoing services billed on a recurring monthly basis, such as a monthly design plan, site maintenance, or ongoing creative support.

Where a specific SOW or order form sets different cancellation terms, the terms of that document control to the extent of any conflict with this Policy.

2. How to Cancel

To cancel a project engagement or a monthly retainer, send written notice to support@netsquadgraphics.us from the email address associated with your account, and quote your project name or invoice number. Cancellation takes effect on the date we receive your written notice (or a later date that you specify in that notice). Verbal or phone cancellations are not effective until confirmed by us in writing.

3. Cancelling a Project Engagement

• Work already completed or in progress is payable. When you cancel a project, you remain responsible for all services delivered up to the effective cancellation date, plus any work that is genuinely in progress at that time and any non-recoverable costs we have committed to on your behalf (for example, paid licenses, stock assets, or third-party services purchased for your project).
• Deposits. Project work typically begins after an upfront deposit. Deposits reserve our team's time and cover early-stage work such as discovery, planning, and design. Unless your SOW states otherwise, deposits are non-refundable once project work has commenced, but they are credited against the fees you owe for work completed.
• Final reconciliation. After cancellation, we will issue a final statement that reconciles amounts already paid against the value of work delivered and committed costs. If you have paid more than the amount owed, the difference is handled under our Refund Policy. If you have paid less, the balance becomes due on the final invoice.
• Deliverables and ownership. Transfer of any work product, files, or accounts is subject to full payment of amounts owed, as set out in our Terms of Service.

4. Cancelling a Monthly Retainer

• Notice period. Either party may cancel a monthly retainer by giving at least thirty (30) days' written notice. Your retainer remains active, and fees remain payable, through the end of the notice period. This generic 30-day notice period applies unless your order form or SOW specifies a different period.
• Final billing cycle. Retainer fees are not pro-rated for partial months unless your agreement says so. You will be billed in full for the billing cycle in which the notice period ends, and we will complete the agreed work for that cycle.
• Work in progress. Any campaign, build, or task already underway at the cancellation date will be completed or responsibly paused, and the time spent remains payable.
• No auto-renewal traps. Retainers continue month to month until cancelled. We will not lock you into a long-term renewal without your written agreement.

5. Fees, Deposits, and Currency

We invoice in either U.S. dollars (USD), as stated on your proposal, order form, or invoice. Any amounts payable on cancellation — including completed work, in-progress work, committed third-party costs, and the final retainer cycle — are charged in the same currency as your original engagement. Applicable taxes are added where required by law.

6. How Cancellation Relates to Refunds

Cancellation and refunds are related but separate. This Policy governs how and when an engagement ends and which fees remain payable. Whether any amount you have already paid is returned to you is determined by our Refund Policy. In general, fees for work already completed, work in progress, deposits applied to delivered work, and non-recoverable third-party costs are not refundable. Where you have prepaid for work that was not started or delivered, that portion is assessed for refund under the Refund Policy. Approved refunds are issued in your original payment currency (USD) to the original payment method.

7. Cancellation by Us

We may cancel or suspend an engagement, on written notice, where there is non-payment of undisputed invoices, a material breach of our Terms of Service, abusive conduct toward our team, a request to perform work that is unlawful or violates third-party rights, or circumstances beyond our reasonable control. If we cancel for these reasons, fees for work already completed and committed costs remain payable. If we cancel for our own convenience and no fault of yours, we will refund any prepaid fees for work not yet performed, in line with the Refund Policy.

8. Pausing Instead of Cancelling

If your circumstances change, you may ask to pause a project or retainer rather than cancel it. Pauses are arranged on a case-by-case basis in writing and may affect timelines, team availability, and previously quoted pricing. Costs already committed for the paused work remain payable.

9. Governing Law

This Policy is governed by the laws of the State of North Carolina and the federal laws of the United States applicable therein, without regard to conflict-of-laws principles. Nothing in this Policy limits any non-waivable rights you may have under the mandatory consumer-protection laws of your own jurisdiction.

10. Questions and Notices

To cancel, request a pause, or ask a question about this Policy, contact us:

NetSquad Graphics
1905 Rolling Green Ct
Pfafftown, NC 27040
United States
Phone: +1 (206) 414-1085
Email: support@netsquadgraphics.us